Privacy Policy

Welcome to Jet's Pizza. This Privacy Policy explains how Jet's Pizza ("we," "us," "our," or "the Company") collects, uses, discloses, retains, and protects the personal information of visitors and customers who access or use our website located at pizzajets.top (the "Website") and any related online or offline services we provide (collectively, the "Services"). We are committed to protecting your privacy and ensuring that your personal information is handled responsibly, transparently, and in accordance with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Children's Online Privacy Protection Act (COPPA), and the Federal Trade Commission Act (FTC Act).

By visiting our Website, placing an order, creating an account, or otherwise interacting with our Services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please discontinue use of our Website and Services immediately.

We encourage you to review this Privacy Policy periodically, as we may update it from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Any material changes will be communicated to you via a prominent notice on our Website or, where applicable, by email.

1. About Us

Jet's Pizza is a food service business operating in the United States. We offer pizza, food products, and related services through our Website and other channels. Our contact details are as follows:

For all privacy-related inquiries, requests, or complaints, please contact us using the information provided above or refer to the Contact Us section at the end of this Privacy Policy.

2. Information We Collect

We collect various categories of personal information when you interact with our Website and Services. The types of information we collect depend on how you engage with us. Below is a detailed overview of the categories of data we may collect:

2.1 Personal Identification Information

When you create an account, place an order, or contact us, we may collect:

• Full name
• Email address
• Phone number
• Billing and delivery address (street address, city, state, ZIP code)
• Username and password (stored in encrypted form)
• Date of birth (for age verification purposes)
• Payment information (credit/debit card numbers, billing details — processed through secure third-party payment processors; we do not store full card numbers)

2.2 Order and Transaction Information

When you place an order through our Website, we collect:

• Order history and details (items ordered, quantities, special instructions)
• Purchase amounts and transaction records
• Delivery preferences and special requests
• Coupon or promotional code usage
• Loyalty program participation and points balance

2.3 Usage Data and Technical Information

When you visit our Website, we automatically collect certain technical and usage data, including:

• IP address and approximate geographic location derived from IP
• Browser type, version, and language settings
• Operating system and device type (desktop, mobile, tablet)
• Pages visited, time spent on each page, and navigation paths
• Referring URLs (the website you visited before arriving at our site)
• Search queries entered on our Website
• Date and time of your visits
• Clickstream data and interaction logs

2.4 Cookie and Tracking Data

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your online activity on our Website. This includes session cookies, persistent cookies, analytics cookies, and advertising cookies. Please refer to Section 9 (Cookies and Tracking Technologies) for more detailed information. You may also review our separate Cookie Policy for a comprehensive breakdown of all cookies we use.

2.5 Communications and Customer Support Data

If you contact us via email, phone, or our Website's contact form, we may collect:

• Your name and contact details
• The content of your messages and inquiries
• Records of our correspondence and any resolutions provided
• Feedback, reviews, and survey responses you submit

2.6 Marketing and Preference Data

We may collect information about your marketing preferences, including:

• Email newsletter subscription status
• Preferences for promotional communications (SMS, email, push notifications)
• Your stated food preferences and dietary requirements (where voluntarily provided)
• Opt-in and opt-out records for marketing communications

2.7 Information from Third Parties

We may receive personal information about you from third-party sources, such as:

• Social media platforms (if you connect your account or use social login features)
• Third-party food delivery platforms and aggregators
• Analytics providers and advertising partners
• Publicly available sources

3. How We Use Your Information

We use the personal information we collect for specific, legitimate business purposes. We do not sell your personal information to third parties for their own independent marketing purposes. The primary purposes for which we use your data include:

3.1 Providing and Managing Our Services

• Processing and fulfilling your food orders, including delivery and pickup
• Creating and managing your customer account
• Processing payments and issuing receipts or invoices
• Communicating with you about your orders, deliveries, and account status
• Providing customer support and resolving disputes or complaints
• Administering loyalty programs, rewards, and promotional offers

3.2 Improving Our Services and Website

• Analyzing usage patterns to enhance Website functionality and user experience
• Conducting internal research and development to improve our food offerings and services
• Monitoring Website performance and diagnosing technical issues
• Testing new features, designs, and service enhancements

3.3 Marketing and Promotional Communications

• Sending you email newsletters, promotional offers, and special deals (with your consent where required)
• Delivering targeted advertising based on your preferences and browsing behavior
• Notifying you about new menu items, seasonal promotions, and exclusive discounts
• Conducting customer satisfaction surveys and requesting reviews

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any email we send you or by contacting us at [email protected]. Please note that even if you opt out of marketing emails, we may still send you transactional or service-related communications.

3.4 Legal Compliance and Safety

• Complying with applicable federal and state laws, regulations, and legal obligations
• Responding to lawful requests, subpoenas, court orders, or government inquiries
• Detecting, investigating, and preventing fraud, unauthorized access, and other illegal activities
• Enforcing our Terms of Service and other agreements
• Protecting the rights, property, and safety of our customers, employees, and the public

3.5 Business Operations and Administration

• Managing our internal business operations, recordkeeping, and accounting
• Evaluating potential business transactions, mergers, or acquisitions
• Communicating with business partners and service providers

4. How We Share Your Information

We value your privacy and limit the sharing of your personal information to the circumstances described below. We do not sell your personal information to third parties for monetary consideration. We may share your data as follows:

4.1 Service Providers and Business Partners

We engage trusted third-party service providers who assist us in operating our Website and delivering our Services. These providers are contractually obligated to protect your data and may only use it for the specific purposes we authorize. Categories of service providers include:

• Payment processors: To securely process credit card and digital payment transactions
• Delivery and logistics partners: To fulfill food delivery orders to your address
• Cloud hosting and IT infrastructure providers: To host our Website and store data securely
• Email and SMS marketing platforms: To send you promotional and transactional communications
• Analytics providers: Such as Google Analytics, to analyze Website traffic and user behavior
• Customer support tools: To manage customer inquiries and support tickets
• Fraud prevention and security services: To protect against unauthorized transactions and data breaches

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information if we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or government request
• Enforce our Terms of Service or other applicable agreements
• Protect the rights, property, or safety of Jet's Pizza, our customers, or others
• Investigate and prevent fraud, security incidents, or illegal activities

4.3 Business Transfers

In the event that Jet's Pizza undergoes a merger, acquisition, asset sale, restructuring, or similar corporate transaction, your personal information may be transferred to the acquiring or successor entity as part of that transaction. We will notify you via a prominent notice on our Website or by email if such a transfer occurs, and we will inform you of any choices you may have regarding your personal information.

4.4 With Your Consent

We may share your personal information with third parties not described above when you have given us your explicit consent to do so. You may withdraw your consent at any time by contacting us at [email protected].

4.5 Aggregated and De-Identified Data

We may share aggregated, anonymized, or de-identified data — which cannot reasonably be used to identify you — with partners, researchers, or the public for purposes such as industry research, analytics, and service improvement. This data does not constitute personal information under applicable privacy laws.

5. Data Security

Jet's Pizza takes the security of your personal information seriously. We implement a range of technical, administrative, and physical security measures designed to protect your data against unauthorized access, disclosure, alteration, destruction, or loss. Our security practices include, but are not limited to:

• Encryption: We use industry-standard Transport Layer Security (TLS/SSL) encryption to protect data transmitted between your browser and our servers.
• Access Controls: Access to personal data is restricted to authorized employees and contractors who need it to perform their job functions, and all personnel are subject to confidentiality obligations.
• Secure Payment Processing: All payment transactions are processed through PCI DSS-compliant third-party payment processors. We do not store full credit card numbers on our servers.
• Password Security: Account passwords are stored using strong cryptographic hashing algorithms.
• Regular Security Assessments: We conduct regular security reviews and vulnerability assessments of our systems and infrastructure.
• Data Minimization: We collect only the personal information that is necessary for the purposes described in this Privacy Policy.
• Incident Response: We maintain an incident response plan to address potential data breaches promptly and will notify affected users and relevant authorities as required by applicable law.

6. Your Privacy Rights

Depending on your state of residence, you may have certain rights with respect to your personal information under applicable United States privacy laws. We are committed to honoring these rights. If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA).

6.1 Right to Know and Access

You have the right to request information about the personal data we have collected about you, including the categories of personal information collected, the purposes for which it is used, the categories of sources from which it was collected, and the categories of third parties with whom it has been shared. You may also request a copy of the specific personal information we hold about you.

6.2 Right to Correction

You have the right to request that we correct any inaccurate personal information we maintain about you. You may also update certain information directly through your account settings on our Website.

6.3 Right to Deletion

You have the right to request that we delete the personal information we have collected about you, subject to certain exceptions (such as where we are required to retain data for legal compliance, fraud prevention, or to complete a transaction you requested).

6.4 Right to Opt Out of Sale or Sharing

Under the CCPA/CPRA, California residents have the right to opt out of the "sale" or "sharing" of their personal information for cross-context behavioral advertising purposes. While we do not sell personal information for monetary consideration, we may share certain data with advertising and analytics partners in ways that could be considered "sharing" under California law. To exercise this right, please contact us at [email protected].

6.5 Right to Data Portability

You have the right to receive a copy of the personal information you have provided to us in a structured, commonly used, and machine-readable format, where technically feasible.

6.6 Right to Limit Use of Sensitive Personal Information

Under the CPRA, California residents have the right to limit our use and disclosure of sensitive personal information (such as payment card data, precise geolocation, or health data) to only what is necessary to perform the services you have requested.

6.7 Right to Non-Discrimination

We will not discriminate against you for exercising any of your privacy rights. You will not receive lower-quality services, higher prices, or any other penalties for exercising your rights under applicable privacy laws.

6.8 How to Submit a Privacy Rights Request

To exercise any of the rights described above, please submit your request by:

• Emailing us at: [email protected]
• Visiting our Website: pizzajets.top

We will respond to verifiable consumer requests within 45 days of receipt, with the possibility of a 45-day extension where reasonably necessary, in accordance with CCPA/CPRA requirements. We may need to verify your identity before processing your request to protect your privacy and security.

You may designate an authorized agent to submit requests on your behalf. We may require written authorization or proof of a power of attorney before processing requests submitted by authorized agents.

7. Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. The specific retention periods we apply are as follows:

When personal information is no longer required, we will securely delete, destroy, or anonymize it in accordance with our data retention and disposal procedures.

8. Children's Privacy

Jet's Pizza does not knowingly solicit, collect, or process personal information from children under the age of 13 in compliance with the Children's Online Privacy Protection Act (COPPA), 15 U.S.C. § 6501 et seq. If you are under 13 years of age, you are not permitted to use our Website or Services or provide any personal information to us.

If you are between the ages of 13 and 17, you may only use our Website and Services with the verifiable consent and supervision of a parent or legal guardian. We encourage parents and guardians to monitor their children's online activity and to contact us if they believe their child has provided personal information to us without appropriate consent.

If we become aware that we have inadvertently collected personal information from a child under the age of 13 without verifiable parental consent, we will take immediate steps to delete such information from our records. If you believe that we may have collected information from a child under 13, please contact us immediately at [email protected].

9. Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, local storage, and similar tracking technologies on our Website to enhance your browsing experience, analyze Website usage, and deliver relevant advertising. This section provides a brief overview of our cookie practices.

9.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the operation of our Website and services (e.g., session management, shopping cart functionality, security features). These cannot be disabled without affecting Website functionality.
• Performance and Analytics Cookies: Help us understand how visitors interact with our Website by collecting anonymous usage data (e.g., Google Analytics cookies).
• Functionality Cookies: Remember your preferences and settings (e.g., language preferences, saved delivery addresses) to improve your experience.
• Targeting and Advertising Cookies: Used to deliver personalized advertisements relevant to your interests, both on our Website and on third-party websites. These cookies track your browsing activity across websites.

9.2 Managing Your Cookie Preferences

You can manage your cookie preferences through the following methods:

• Browser settings: Most web browsers allow you to control cookies through their settings. You can set your browser to block cookies, delete existing cookies, or notify you when cookies are being placed. Please note that disabling certain cookies may affect the functionality of our Website.
• Opt-out tools: You may opt out of interest-based advertising by visiting the Digital Advertising Alliance's opt-out portal at www.aboutads.info/choices or the Network Advertising Initiative at www.networkadvertising.org/choices.
• Google Analytics opt-out: You may opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on available at tools.google.com/dlpage/gaoptout.

For a comprehensive list of all cookies used on our Website, their purposes, and their retention periods, please review our separate Cookie Policy available on our Website at pizzajets.top.

10. International Data Transfers

Jet's Pizza is based in the United States, and the personal information we collect is primarily processed and stored on servers located within the United States. However, some of our third-party service providers may be located in other countries, and your personal information may be transferred to, stored in, or processed in jurisdictions outside the United States.

By using our Website and Services, you acknowledge and consent to the transfer of your personal information to the United States and to other countries where our service providers operate. We take appropriate steps to ensure that international data transfers comply with applicable privacy laws and that your personal information remains adequately protected, including by entering into data processing agreements with our service providers that include appropriate data protection safeguards.

If you have questions about the international transfer of your personal information, please contact us at [email protected].

11. Third-Party Links and Services

Our Website may contain links to third-party websites, applications, or services that are not operated by Jet's Pizza. This Privacy Policy does not apply to those third-party websites or services. We are not responsible for the privacy practices of third-party operators, and we encourage you to review the privacy policies of any third-party sites you visit. The inclusion of a link to a third-party website does not imply our endorsement of that website or its privacy practices.

Additionally, if you choose to access our services through third-party food delivery platforms (such as food delivery apps or aggregator websites), your personal information will also be subject to the privacy policies of those platforms. We recommend reviewing those privacy policies carefully.

12. Do Not Track Signals

Some web browsers have a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activity tracked. Currently, our Website does not respond to DNT signals because there is no uniform standard for how websites should respond to these signals. We will continue to monitor developments in this area and update our practices accordingly.

California residents: Please note that the CCPA provides you with specific opt-out rights regarding the "sharing" of personal information for cross-context behavioral advertising, as described in Section 6.4 of this Privacy Policy.

13. California-Specific Privacy Rights

In addition to the rights described in Section 6, California residents have additional rights and disclosures under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), Civil Code § 1798.100 et seq.

13.1 Categories of Personal Information Collected in the Past 12 Months

In the past 12 months, we have collected the following categories of personal information as defined under the CCPA:

• Identifiers (name, email address, IP address, account username)
• Customer records information (address, phone number, payment information)
• Commercial information (purchase history, products ordered)
• Internet or other electronic network activity information (browsing history, interaction data)
• Geolocation data (approximate location derived from IP address or delivery address)
• Inferences drawn from personal information (preferences, characteristics, behavior)

13.2 Shine the Light Law

Under California Civil Code Section 1798.83 ("Shine the Light" law), California residents may request certain information about our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us at [email protected].

14. Filing Complaints with Data Protection Authorities

If you believe that we have not handled your personal information in accordance with this Privacy Policy or applicable privacy laws, we encourage you to contact us first so that we can attempt to resolve your concerns directly.

If you are a California resident and believe your rights under the CCPA/CPRA have been violated, you may file a complaint with the California Privacy Protection Agency (CPPA):

• Website: cppa.ca.gov
• Address: 2101 Arena Blvd, Sacramento, CA 95834

You may also file a complaint with the Federal Trade Commission (FTC) regarding unfair or deceptive trade practices, including privacy violations, under the FTC Act, 15 U.S.C. § 45:

• Website: www.ftc.gov/complaint
• Phone: 1-877-382-4357

Residents of other states should refer to their state's attorney general office or relevant consumer protection agency for information on how to file privacy-related complaints.

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, applicable laws, or other relevant factors. When we make material changes, we will:

• Post the updated Privacy Policy on our Website at pizzajets.top with a new "Last Updated" date at the top of the page
• Send an email notification to registered users (where we have a valid email address on file) for significant changes
• Display a prominent notice on our Website's homepage for a reasonable period following material changes

Your continued use of our Website and Services following the posting of any changes constitutes your acceptance of the revised Privacy Policy. If you do not agree with any changes, you should discontinue using our Website and Services and may request deletion of your personal information as described in Section 6.3.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please do not hesitate to contact our privacy team. We are committed to addressing your concerns promptly and transparently.

When contacting us regarding a privacy rights request, please include the following information to help us process your request efficiently:

• Your full name and email address associated with your account (if applicable)
• A clear description of the right you wish to exercise or the concern you wish to raise
• Any relevant order numbers or account identifiers
• Your state of residence (particularly if you are a California resident exercising CCPA/CPRA rights)

We will acknowledge receipt of your request within 10 business days and will respond to your request within 45 days, or notify you if additional time is required.